Frequently asked questions (FAQ)

You can pay by credit or debit card, Apple Pay, Google Pay, PayPal and bank transfer. Depending on your country, instalment payments with Klarna or Alma may also be offered: the available methods are shown at checkout.

Yes, when Klarna or Alma are available in your country they appear among the payment methods. Choose one at checkout and follow the instructions: approval is instant.

After placing your order you'll receive an email with our bank details. The goods are reserved for 5 days and the order is shipped as soon as the payment is received. If payment is not received within 5 days, the order is cancelled.

Yes, as long as the order hasn't been shipped: email us at info@rattatanshop.mt with your order number. If you cancel an order already paid by card, PayPal, instalments or bank transfer, 2% of the amount is withheld from the refund to cover bank charges. After shipping, you can always exercise your right of withdrawal.

All your orders are in your account. When your order ships, you'll also receive an email with a tracking link.

Shipping is free on orders from €30. A surcharge may apply for some hard-to-reach areas: it is always shown before you confirm your order.

Usually 5 to 10 working days. The estimated delivery date is shown on each product page and at checkout. During peak season, delivery may take a few days longer.

Standard delivery is kerbside. If you have special requirements, please contact us with your order number.

You can follow your shipment with the tracking link in your shipping email. If you're not at home, the courier will make another delivery attempt.

Yes, orders made up of several parcels may be delivered separately, even on different days.

Check the number of parcels and the condition of the packaging. If a package is damaged, sign for the delivery "subject to inspection" and note the damage. Report any damage within 8 days to info@rattatanshop.mt, with photos of the product and packaging.

Most products arrive flat-packed, with instructions and all the fittings needed. Some items, such as monobloc chairs, need no assembly. You'll find this information on each product page.

Write to us at info@rattatanshop.mt or on WhatsApp, telling us the product and the step you're stuck on: we'll help you.

Yes, you have 14 days from delivery to withdraw from your purchase without giving a reason. Email us at info@rattatanshop.mt; from your notice you then have another 14 days to send the products back. The right of withdrawal does not apply to made-to-measure or personalised products.

Return costs are paid by the customer. You can ask us to arrange collection with our courier (we'll tell you the cost in advance and deduct it from your refund) or use a tracked courier of your choice.

Within 14 days of receiving your withdrawal notice, using the same payment method as your purchase. We may wait until we receive the products, or proof that they have been sent back, before refunding.

Yes, all products have a 2-year legal guarantee of conformity from delivery. If there's a defect, email us with photos and your order number: we'll repair or replace the product free of charge.